Privacy Policy

1. Who we are and how to contact us

We act as the data controller for the personal data described in this policy, which means we decide how and why it is processed.

2. The personal data we collect

We collect the following categories of personal data:

• Contact details you provide. When you complete a form on our website, request a demo, ask for a case study briefing, subscribe to updates or contact us, we collect your name, email address, telephone number, company name and any information you choose to include in your message.
• Technical and usage data. When you browse the website we may collect your IP address, browser type and version, device information, the pages you view and the dates and times of your visits, including through cookies and similar technologies.
• Communications. Records of your correspondence with us, including emails, calls and notes relating to your enquiry.

We do not intentionally collect sensitive personal data through our website, and we ask that you do not submit it.

3. How we collect your data

We collect personal data directly from you when you submit a form, subscribe, email or call us, and automatically through cookies and analytics tools when you use the website. Where we receive your details from a third party, such as a referral or business partner, we will tell you at the point of first contact.

4. Why we use your data and our legal basis

We process your personal data for the following purposes:

• To respond to your enquiries, demo requests and case study briefing requests, and to arrange follow-up calls with our team. Legal basis: your consent, our legitimate interest in responding to you, and steps taken at your request before entering into a contract.
• To send you updates, insights and marketing communications where you have asked to receive them. Legal basis: your consent, which you can withdraw at any time.
• To operate, secure and improve our website and understand how it is used. Legal basis: our legitimate interest in maintaining a safe and effective website.
• To comply with legal and regulatory obligations. Legal basis: compliance with a legal obligation.

Where the law requires consent, you can withdraw it at any time as described in section 9.

5. Cookies and analytics

Our website uses cookies and similar technologies to function correctly, remember your preferences and measure how the site is used. Essential cookies are needed for the website to operate and cannot be switched off. Non-essential cookies, including analytics cookies that help us understand how visitors use the site, are only set where you have given consent through our cookie banner. You can accept or decline non-essential cookies when you first visit, and you can change or withdraw your choice at any time through the cookie banner or your browser settings. Blocking some cookies may affect how parts of the website work.

6. Who we share your data with

We do not sell your personal data. We share it only with:

• Service providers who process data on our behalf, including our website hosting provider, email and customer relationship management providers and analytics providers, all of whom are bound by contract to protect your data and use it only on our instructions.
• Members of our group, where necessary for the purposes described in this policy.
• Authorities, regulators or professional advisors where we are required to do so by law, or to establish, exercise or defend legal rights.

7. International transfers

Some of our service providers may store or process personal data outside the United Arab Emirates. Where we transfer personal data abroad, we take steps to ensure it receives an adequate level of protection, through an adequacy determination, appropriate contractual safeguards or your explicit consent, in line with the UAE Personal Data Protection Law.

8. How long we keep your data

We keep personal data only for as long as necessary for the purposes set out in this policy, including to respond to your enquiry, maintain our business relationship and meet legal, accounting or reporting requirements. When data is no longer needed, we securely delete or anonymise it.

9. Your rights

Under the UAE Personal Data Protection Law you have the right to:

• be informed about how your data is processed,
• access the personal data we hold about you,
• request correction of inaccurate or incomplete data,
• request erasure of your data,
• request that we restrict processing,
• receive your data in a structured, commonly used format and have it transferred where technically feasible,
• object to processing, including direct marketing,
• request human review of any decision based solely on automated processing.

To exercise any of these rights, contact us at info@vectorglobe.com. We will respond within the timeframe required by law. You also have the right to lodge a complaint with the UAE Data Office if you believe your data has been handled unlawfully.

10. How we protect your data

We use appropriate technical and organisational measures to protect personal data against loss, misuse and unauthorised access or disclosure, including encryption in transit, access controls and ongoing review of our security practices.

11. Children

Our website and services are intended for businesses and professionals and are not directed at children. We do not knowingly collect personal data from children.

12. Third-party links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites, and we encourage you to read their privacy policies.

13. Changes to this policy

We may update this Privacy Policy from time to time. The current version will always be available on this page, with the date of the latest update shown above. We will highlight material changes where appropriate.

14. Contact

For any questions about this policy or how we handle your personal data, contact us at info@vectorglobe.com or write to us at Unit OneJLT-06-46, One JLT, Plot No. DMCC-EZ1-1AB, Jumeirah Lakes Towers, Dubai, United Arab Emirates.